Privacy Policy

Magnify Flow. Last updated: June 2026

Our commitment to your privacy

Magnify Flow ("we", "us", "our") is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what information we collect, how we use it, and your rights regarding that information.

By using our website at magnifyflow.com.au or submitting any form on our site, you agree to the terms of this Privacy Policy.

Who we are

Magnify Flow is a web design and digital marketing business based in Springwood, NSW, Australia. We provide website design, Google review management, and local SEO services to small businesses across the Blue Mountains and surrounding regions.

Contact: Email: [email protected] Phone: 0483 933 420 Address: Springwood, NSW, Australia

What information we collect

Information you provide to us

When you submit our contact form, we collect:

  • Your name

  • Your email address

  • Your phone number

  • Your business name

  • An optional description of what you'd like to improve about your online presence

When you become a client of Magnify Flow following an initial consultation, we may collect additional information including:

  • Your business website URL

  • Information about your business, services, target customers, and goals

  • Payment details (processed securely through our payment provider — we do not store your full card details)

  • Login credentials or access details you choose to share with us for the purpose of delivering our services (e.g. Google Business Profile access, social media accounts)

Information collected automatically

When you visit our website, we may collect certain information automatically through cookies and analytics tools, including:

  • Your IP address and approximate location

  • Browser type and device information

  • Pages visited and time spent on the site

  • Referring website or search query that led you to our site

This information is collected in aggregate and is used to improve our website and understand how visitors interact with our content. We use Google Analytics to collect and analyse this data. Google Analytics may collect information such as your IP address, browser type, device, pages visited, time on site, and referring source. This data is processed by Google and subject to Google's Privacy Policy. It is not used to identify you personally.

How we use your information

We use the information we collect to:

  • Respond to your enquiry and arrange a free consultation

  • Deliver the services you have engaged us to provide

  • Send you updates, reports, and communications related to your service subscription

  • Process payments for your subscription

  • Improve our website and service offerings

  • Meet our legal and compliance obligations

We will not use your information for any purpose other than those listed above without your explicit consent.

Marketing communications

We will only contact you with marketing or promotional communications if you have explicitly opted in to receive them. You can unsubscribe at any time by replying to any email with "unsubscribe" or by contacting us directly. We do not sell, rent, or share your personal information with third parties for marketing purposes.

Who we share your information with

We do not sell or trade your personal information. We may share your information with trusted third-party service providers who assist us in delivering our services, including:

  • GoHighLevel (GHL) — our CRM, website, and communication platform, which processes contact form submissions and stores client records

  • Payment processors — to securely process your subscription payments

  • Google — where we access and manage your Google Business Profile on your behalf, as part of our service delivery

  • Google Analytics — we use Google Analytics to collect anonymous website usage data to help us understand how visitors interact with our site. Data collected is subject to Google's Privacy Policy at policies.google.com/privacy

All third-party providers we use are required to handle your information securely and in accordance with applicable privacy laws.

We may also disclose your information if required to do so by law or in response to a valid legal request.

Data storage and security

Your personal information is stored securely within our CRM platform (GoHighLevel) and is protected by industry-standard security measures including encryption and access controls. We retain your information for as long as your service subscription is active, and for a reasonable period afterwards in accordance with our legal obligations.

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no data transmission over the internet can be guaranteed as completely secure.

Cookies

Our website uses cookies to improve your browsing experience and to collect anonymous analytics data via Google Analytics. A cookie is a small file placed on your device when you visit a website. Google Analytics uses cookies to collect information about how visitors use our site, including pages visited, time spent, and referring sources. This data is sent to and stored by Google on servers which may be located outside Australia.

You can disable cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of some parts of our website.

We do not use cookies to collect personally identifiable information.

Your rights

Under the Australian Privacy Act 1988, you have the right to:

  • Access the personal information we hold about you

  • Correct any personal information that is inaccurate, incomplete, or out of date

  • Request deletion of your personal information, subject to our legal obligations to retain certain records

  • Complain if you believe we have breached the Australian Privacy Principles

To exercise any of these rights, please contact us at [email protected]. We will respond to all requests within a reasonable timeframe and no later than 30 days.

Complaints

If you have a concern about the way we have handled your personal information and are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au Phone: 1300 363 992

Third-party websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated date at the top. We encourage you to review this page periodically. Continued use of our website following any changes constitutes your acceptance of the updated policy.

Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Magnify Flow Email: [email protected] Phone: 0483 933 420 Website: magnifyflow.com.au/contact/

This Privacy Policy was prepared for Magnify Flow and is intended as a starting point. We recommend seeking independent legal advice to ensure full compliance with the Australian Privacy Act 1988 and any other applicable legislation.

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  • Located in Springwood, NSW

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